YOUR LOCAL COMMUNITY

How would you like to join?

Choose your role to continue. Registration is free, with no card required.

Registration starts no trial or paid membership. New customers unlock their dashboard after email verification. Provider accounts require management approval.

Registration & Membership Cancellation

During interest registration

Registration is currently free and does not start a trial or subscription. To ask to close an account, email enquiries@got-a-mate.com from the registered address. Some agreed job or financial records may require a separate retention review, as explained in the privacy notice.

The planned three-month trial

When activation opens, the trial will last three calendar months from the confirmed activation date. Cancel before the first paid month starts and pay £0, including no £9.99 verification charge. Registration today does not enrol you automatically.

After the first payment

After the trial, your selected plan renews monthly at the total agreed at activation. The Hull pilot prices are £19 for Mate Starter and £39 for Mate Boost, including UK VAT at 20%. Switching off renewal stops the next payment without a separate cancellation fee. Access continues for the period already paid, subject to account and safety requirements.

The one-off £9.99 allocation for completed registration and verification administration is already included in your first successful plan payment. It is not an extra cancellation charge. Any retention when considering a refund is limited by completed work, the agreed terms and applicable law.

How to request cancellation or a refund

The activation confirmation will provide the online cancellation method, exact dates and plan price. You may also email the support address above with your account and request. We will confirm cancellation in a durable message. Read the full cancellation and refund terms; statutory rights take priority.

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