Help & Contact
Contact the GOT A MATE team
GOT A MATE LTD · Company number 17483761 · UK VAT registration GB 531 4855 92, effective from 15 October 2026.
Email enquiries@got-a-mate.com. Include your account email, the relevant page or job reference, and a short description of what happened. Please do not send passwords, payment-card details or identity-document copies in an ordinary message.
Account and document help
Use your existing account to access the private workspace, MateChat and PRO documents when your account permissions allow it. PRO keeps quotes, agreed jobs and invoices together. Issued invoices keep their fixed record. A payment recorded by a provider is their declaration and does not confirm receipt through Stripe or a bank.
Registration and launch status
Interest registration is open. Trial activation, customer job posting and matching depend on the current release checks. Registering interest does not activate a paid plan. View the three-month trial information before activation becomes available.
Problems or complaints
For a complaint or disputed charge, read our complaints process. For account closure or membership questions, read cancellation information. This contact service is not an emergency response line.