Terms & Conditions

Launch phase: registration open

Updated 7 November 2026. We are welcoming founding customer and trade registrations across Yorkshire, plus Grimsby and Scunthorpe, with Hull as the first planned pilot. Job opportunities, live subscription checkout and automatic subscription collection are not open yet. Registering is free, no card is required and no subscription or verification/withdrawal fee is created by registering.

Planned three-month membership trial — activation pending

When activation opens, participating trade businesses may choose an available plan and receive three calendar months of membership for £0 from the activation date confirmed to them, after required checks and approval. Registering interest does not start the trial. After the trial, the membership automatically continues monthly at the plan and total price expressly agreed at activation. The Hull pilot plans are Mate Starter at £19 and Mate Boost at £39 per calendar month, including UK VAT at 20%. Mate Pro at £69 and Mate Unlimited at £99.99 per calendar month, including UK VAT at 20%, are planned for later releases. A membership tier describes benefits and is not a verification badge. No jobs, earnings or number of leads are guaranteed.

Before activation, the secure checkout must show the selected plan, total recurring price, exact trial start and end, first payment date, included benefits and cancellation method. We require an explicit, separate agreement to renewal and payment; existing free registrations are not enrolled automatically. We will provide a durable confirmation and a reminder before the trial’s first payment. You can cancel before the first paid month begins and pay £0, with no £9.99 verification charge. Registration alone does not authorise charges.

Included registration and verification component: £9.99 of your first successful membership payment is allocated once to registration and verification administration actually supplied as agreed. This amount is included in the plan total. A first Mate Starter monthly payment of £19 therefore comprises £9.99 for those completed checks and £9.01 for membership; the total remains £19. It is not added to the price, collected during the free trial, or charged again on renewal. If you voluntarily withdraw after the first payment, we may retain the amount attributable to that completed service, up to £9.99, only to the extent the agreed terms and applicable law permit. It is not a blanket minimum withdrawal penalty. We do not retain payment for checks not supplied as agreed or where our breach or mandatory cancellation/refund rights require reimbursement. We will explain the calculation when handling a refund request.

A Verified badge will only follow completed, recorded checks. Paying for a plan, selecting skills, declaring services or registering a company does not itself establish verification or a qualification. Published skill/service labels must be distinguished from completed verification checks.

VERSION 2026-11-07.1 · Free registration; Mate Starter and Mate Boost launch plans; planned three-calendar-month trial; Founding 30 recognition and annual rewards pending final terms. These terms apply to future registrations and use. Terms already accepted for a paid contract, if any, continue to apply to that contract.

1. About GOT A MATE

GOT A MATE is operated by GOT A MATE LTD, 7 Owston Park, Hull, England, HU6 8QN. Company registration: 17483761. UK VAT registration: GB 531 4855 92, effective from 15 October 2026. Contact and complaints: enquiries@got-a-mate.com.

2. Accounts and marketplace use

Before management releases the marketplace, the website is open for registration only. Every customer and tradesperson account requires management approval before access is granted. Customer identity verification is not required during the first six months after actual marketplace launch. This does not exempt tradespeople from verification or remove anti-abuse controls.

You must be at least 18 to register. Give accurate information, protect your login and use the service lawfully. Do not post misleading listings, abusive messages, unlawful content or another person’s private details without permission. Tell us if your account is compromised. We may remove content or restrict an account for misuse, explaining the reason where appropriate. Contact us to query a restriction.

3. Jobs, quotes and independent tradespeople

Customer accounts and standard job posting are free. Tradespeople act as independent businesses. Agree the scope, price, taxes, materials, timings and cancellation terms directly with your chosen tradesperson before work starts. Payments for the trade work are agreed separately and are not included in a platform subscription. Check relevant qualifications, insurance and references. No particular number of quotes, jobs or earnings is promised.

4. Trade registration and subscription access

Trade registration is free, with no card required, and does not start a subscription or authorise a charge. Our planned marketplace model uses trade subscriptions, with the proposed three-month trial described above. Membership access is not activated by this registration; the actual launch and plan conditions will be shown before activation. Standard job introductions and chat do not carry an additional platform fee.

Before checkout becomes available, we will publish the final plan price including UK VAT, billing period, included benefits, renewal and cancellation terms. A paid plan requires your separate informed agreement. Existing free registration is not permission to charge you. You may decline a paid plan and ask to close your account.

5. Conversations and voluntary contact sharing

Customers and tradespeople connected through a quote may use internal chat and voluntarily share their own phone number, email address or social contact details. You are responsible for deciding what to share. Do not share another person’s details without permission, passwords, card details or identity documents in chat.

Subscription expiry stops access to new paid opportunities and new quote submissions. It does not by itself remove access to existing job conversations. Account approval, verification where applicable, suspension and safety controls continue to apply. Internal conversations are visible to their participants and may be accessed by authorised administrators for support or investigation.

6. Subscription payments and cancellation

Paid memberships and trial activation are not available yet. When they open, trade activation will require a valid debit or credit card in the registered business’s name or the named tradesperson’s name, with authority to use it. Card details must be entered only in the secure Stripe form. The billing name is not itself proof of card ownership. We do not ask for card numbers, security codes or card photos in email, WhatsApp or MateChat. Customer registration remains free and does not require a card.

Once activated, you can switch off monthly renewal before the next payment through the cancellation method shown in your account, or email enquiries@got-a-mate.com with your account email and request. We will confirm cancellation in a durable message. Cancelling during the trial before its first paid month means no membership or verification charge. After a paid month begins, cancellation stops the next renewal and access continues for the period already paid, subject to account and safety requirements. There is no separate fee for stopping renewal. A request to refund a current period is considered separately under the accepted policy and applicable law.

Where statutory consumer cancellation rights apply, they take priority, including applicable rights to cancel a distance service contract within 14 days. Starting a chargeable service during that period requires the legally required information and express request. Any permitted charge must reflect the service supplied; full performance affects cancellation rights only where the required request and acknowledgement have been obtained. Terms must not remove rights for services not supplied as agreed or with reasonable care and skill. Business memberships are assessed according to the purpose of the contract, not merely whether the member is a sole trader. Contact us about cancellation, refunds or a disputed charge using the email above.

The former separately charged emergency introduction service is not offered under this subscription-only model. No new emergency connection orders or introduction payments are being accepted. If there is immediate danger to life or property, contact the appropriate emergency service.

7. Reviews and personal information

Reviews must reflect genuine completed work and must not contain private or abusive material. Reviews are moderated. Avoid sending sensitive personal information that is not needed. Our privacy notice explains how personal data is used and your rights. Optional counting and browser storage choices are separate from accepting registration terms or paying for a membership.

8. Responsibility and complaints

We are responsible for providing our platform services with reasonable care and skill. Independent tradespeople are responsible for their own work. Nothing in these terms excludes liability that cannot lawfully be excluded, including fraud or death or personal injury caused by negligence, or limits statutory consumer rights. Contact us about a complaint with the job reference and a description of the problem so we can investigate.

9. Changes and applicable law

We may update these terms for future use. Material membership changes will be notified before you are asked to accept a paid plan. The law of England and Wales applies, without removing mandatory protections or court rights available to consumers where they live in the UK.

Planned membership tools and founding-member offer

Before activation, the current membership comparison will identify the exact tools and price of your selected plan. Each Europe/London calendar month, Mate Starter allows 3 new quotes and Mate Boost allows 10. The planned allowances for later releases are 50 for Mate Pro and unlimited for Mate Unlimited. Draft preparation is not metered; a fixed-copy issue or first marketplace submission is counted once. Amendments do not use another allowance. Allowances reset at the start of each calendar month with no rollover. Job availability, acceptance and income are not guaranteed. Existing financial and agreed job records remain accessible when an allowance is used.

The first 30 eligible, genuine trade businesses to register, including existing genuine registrations, may receive the Founding 30 community badge after account and business review. Benefits include recognition as an early supporter, priority feedback opportunities and community recognition. Internal tests, staff and duplicate businesses are excluded. The badge grants no company ownership, shares, directorship, employment or verification status. Annual membership rewards are Planned – Final Terms Pending; no annual free month or billing reward is offered to new registrants under these terms. Terms previously accepted remain applicable to existing agreements.

Job costing uses the member’s assumptions and does not guarantee the final cost or compliance of a job. Confirm supplier prices, scope, tax and specialist requirements. External weather, fuel and local-news information is dated, attributed and may be unavailable. Fuel averages are weekly national data, not daily local pump prices. Authorised invoice reminders are service messages, require a checked recipient and may be delayed by site scheduling. The provider must record payments or disputes promptly to stop inappropriate reminders.