Safety & Respect
Keep important details clear
Agree scope, total price, timings, materials and changes in writing. Use the original quotation to confirm amounts, dates and safety instructions. A machine translation is a reading aid and can make mistakes.
Protect private information
Keep full addresses and access details out of public posts. Never share account passwords, card numbers, security codes or identity documents in MateChat or ordinary messages. Use only the secure payment or verification process provided for that purpose.
Check the person for the job
Confirm that the independent provider has the competence, current credentials, permissions and insurance needed for the work. A service label or paid membership does not establish this. Arrange safe access and clarify who will attend before a visit.
Report a concern
Contact enquiries@got-a-mate.com with the account or job reference and the concern. Keep relevant messages and documents. For immediate danger, use the appropriate emergency service; do not wait for a website reply.