Provider Checks & Service Labels
A name and a badge should tell you something clear. This guide explains what the different GOT A MATE stages mean and what to check for the actual work.
- 1. Registered
Contact details submitted. This does not confirm the person or their work has been checked.
- 2. Account approved
We have reviewed account access. This is separate from professional or identity checks.
- 3. Trade checks complete
The required current evidence has been reviewed for the recorded work scope.
What a business review records
- Email, mobile, address and business information, with evidence references.
- Insurance type, work scope, cover amount and expiry relevant to the work.
- Qualifications or registrations for the reviewed work, or a recorded reason when none are required.
- Any applicable right-to-work check, with a reason when it is not required.
- The reviewer, decision, reason, review date and earliest evidence expiry.
A business review can be completed while identity is pending. Final verification requires current identity-provider evidence as well as the completed required checks. It does not itself publish a profile, approve a subscription or guarantee future workmanship.
Checks depend on the actual service
| Work | Examples of evidence to check |
|---|---|
| Handyman & small repairs | Business/contact and relevant insurance evidence. Separate gas, electrical and structural tasks for an appropriate specialist. |
| Gardening | The work and equipment covered, relevant insurance, and waste-carrier checks where waste is taken away. Specialist tree or other regulated work needs its own review. |
| Man with a Van / removals | Business and contact details, relevant vehicle and goods cover, limits and expiry. Waste removal needs appropriate carrier authorisation. |
| Gas work | Check the engineer on the Gas Safe Register and that their permitted work categories cover the job. A general plumbing service label is not enough. |
Prepare evidence for the services you offer
Use the sections below to prepare for review. List each activity separately if it needs different cover, qualifications or permissions. Keep documents private. During the Hull pilot, an enquiry about a service does not open that service for bookings.
Plumbing, gas, heating and electrical work
Prepare the insurance schedule, relevant technical qualifications and evidence for the exact installation or repair. For gas work, prepare the business and engineer registration details and the categories on the engineer’s Gas Safe ID card. For electrical work, identify the certification route you use for the work offered.
Building, roofing, painting and small repairs
Builders and roofers can prepare insurance schedules, examples of comparable work and the safety arrangements for the planned activity. Painters can prepare a portfolio they have permission to share. Handymen should identify tasks they refer to a specialist.
Cleaning, gardening, pet care and removals
Identify the activities, locations and equipment covered by your policy. For removals, prepare vehicle and goods-in-transit cover. For gardening or pet care, describe any waste carriage, boarding or specialist work separately.
Locksmithing and security services
Locksmiths can prepare training, insurance and their procedure for checking the customer’s authority to enter. For security work, identify the people carrying out each activity and the licences relevant to their duties.
Accountancy, bookkeeping and legal services
Prepare records for the person or firm that will serve the customer. Include applicable professional membership, scope of practice, professional indemnity arrangements, and the supervising body or practising certificate where relevant.
Mortgage, insurance and financial advice
Identify the firm, adviser, specific service and relevant register entries. Prepare details of permissions, any principal firm, indemnity arrangements and qualifications for the activity.
Care, childminding and tutoring
Identify who does the work, where and for whom. Prepare relevant qualifications, registration, first aid and insurance. The review must establish eligibility for the particular role before requesting a Standard or Enhanced DBS check.
Personal training, beauty, driving instruction and auto services
For training and beauty, prepare qualifications and insurance for the specific activity or treatment. For driving instruction, prepare instructor details and the insurance covering lessons. Motor businesses can prepare the relevant motor-trade cover and qualifications.
Use the original registers
- Check a gas engineer on the official Gas Safe Register.
- Check a claimed TrustMark registration.
- Read the household waste-carrier checks.
- Get independent consumer advice through Hull Trading Standards.
What to look for on a profile
| Field | What it should tell you |
|---|---|
| Business identity | The trading/legal name and relevant business details. |
| Services | The services declared and the scope covered by recorded checks. |
| Check status | Which checks are current, which are incomplete, and relevant expiry information. |
| Membership | The plan or account access, shown separately from check status. |
| Your quote | The actual tasks, total, exclusions, dates and who is doing the work. |
How long do checks take?
There is no fixed published approval or verification turnaround during the pilot. The time depends on complete evidence, any follow-up and the checks required. For an update, contact enquiries@got-a-mate.com.
How much insurance is required?
The minimum cover policy for each service has not yet been finalised for paid activation. We will publish it before activating providers. A reviewer must record the type, amount, scope and expiry and check that they fit the actual work; a membership payment does not establish cover.
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